Privacy & Security
At Ellison Apparel, we truly value our customer’s privacy and secuirty. To keep you informed of any news, promotions, or updates, we ask for your email. More importantly, we need this address should we need to contact you about any concern about your order including any delay, or shipping information. To fulfill your order, we need your shipping address, phone number, and credit card information. We understand that we are asking for sensitive information, and you can be rest assured that we make every effort possible to ensure the privacy and security of your transactions. Your credit card number and other personal data will be treated with the highest grounds of security and confidentiality. Ellison Apparel will NEVER ask for sensitive information through e-mail.
All orders placed on our site are encrypted using SSL technology, the industry-standard authentication and encryption technology, to ensure your transactions are always protected. With SSL implemented on both the client and server, information transmitted over the internet will remain unaltered and secure. Should you have any concerns about placing your order online, please order by phone at (213)746-0091.
Please note that email is not encrypted and is therefore NOT a secure means of transmitting credit card information. Ellison Apparel will NEVER request sensitive information over e-mail.
Placing an order/ Shipping / Returns/ Cancellations/
EACH CUSTOMER IS RESPONSIBLE TO PAY 15% RESTOCKING FEE ON ALL RETURNS WITHOUT DAMAGES INSIDE THEIR ORIGINAL PACKING WITH ALL THE PIECES AND SIZES AS IT WAS SHIPPED .AFTER ELLISON APPAREL CO. RECEIVES AND ACCEPTS THE RETURN YOU WILL HAVE THE PENDING AMOUNT OF THE RETURNED GOODS FOR STORE CREDIT ONLY- NO REFUNDS -NO EXCEPTIONS . ALL STYLES ETA’S ARE ESTIMATES /SUBJECT TO CHANGE. BEFORE PLACING AN ORDER AND CONFIRMING A P.O WITH ELLISON APPAREL CO. THROUGH THIS WEBSITE OR SIGNING OFF AT AN ATTENDING SHOW T IS VERY NECESSARY FOR YOU AS THE CUSTOMER TO MAKE SURE THAT ALL OF THE INFORMATION AND STYLES ADDED TO YOUR ORDER WITH THE QUANTITY ARE CORRECT. WE ARE NOT RESPONSIBLE TO CREATE A RETURN LABEL, GIVE CREDIT , OR REFUND ANY CARD FOR A PO THAT WAS APPROVE BY YOU WHEN CHECKING OUT OR SIGNING OFF. IF AFTER PLACING AN ORDER YOU WANT TO MAKE ANY CHANGES YOU WILL HAVE TO SEND OUT AN EMAIL INQUIRING THE CHANGES THROUGH THE COMPANY EMAIL AT HELLO@SHOPELLISON.COM . IF YOU WOULD LIKE TO CANCEL RESTING STYLE[S] OR THE COMPLETE ORDER YOU WILL ALSO HAVE TO SEND AN EMAIL TO GET A CONFIRMATION LETTER/EMAIL.
Bi-weekly, Ellison Apparel will send promotional e-mails to keep our subscribers informed about any news, promotions, or updates. It is possible to unsubscribe at any time by simply clicking the link at the bottom of an email. If you are having trouble, send an email to HELLO@SHOPELLISON.COM with the subject line "unsubscribe". If you are unsubscribed, any emails you receive from ellisonapparel.net only be related to your orders.
Feel free to send an email to customer service at HELLO@SHOPELLISON.COM or by giving us a call at (213)749-4907.